While none of us relish having those difﬁcult conversations — you know the ones I’m talking about, the one you have been putting off for days, weeks, months or even years — they are a part of life, especially the life of a manger or leader. And when they are approached in the right way, they can result in win-win outcomes that lead to strengthened relationships and improved performance, as well as new and better ways of doing things.
Download the new whitepaper and learn:
- Setting the Stage for Success – Nine actions you can take to set the stage for the best possible results
- Opening the Conversation: Diffusing defensiveness and dealing with negative emotions
- Delivering the difficult feedback
- A step-by-step process for resolving conflict in a way that results in a win-win outcome