Category: Interpersonal Communication

“I want to improve the way my team communicates”. This is the number one request I hear from leaders. And on the flip side, the number one complaint team members have about their leaders is,

  Have you ever wondered how two people can perceive the same situation from such totally different perspectives? It happens all the time. Two witnesses have differing accounts of what happened. Two team members insist their approach to achieving the goal is the

More than 1.9 million Texans filed for unemployment and underemployment as a result of the coronavirus pandemic.  For many of those workers, unemployment came suddenly as their employers struggled to

Is emotional intelligence something you already possess, or something you can develop? Let’s begin with a simple exercise. Grab a sheet of paper and a pen and answer the following

Search the internet for “employee engagement initiatives” and you’ll get more than 58 million results in less than a second. Employee engagement is a key priority among company leadership, but

Google conducted a research study called Project Oxygen to determine what made their most effective managers great. They surveyed over 80,000 managers. In this study, they identified 10 traits that

A colleague of mine once worked with a small private university that needed to hire a new Admissions Director. They were convinced if they found the perfect team member, their

Scroll through any social media channel and you’ll likely see content about the differences between generations. Whether it’s a meme about “snowflake” Millennials or “triggered” Boomers, a post making fun

Benjamin Franklin famously said nothing in this world is certain except death and taxes. However, the average American worker would probably add meetings to that list. Research reveals that corporate executives

A colleague of mine once worked for a small organization that underwent a leadership transition. The new leader wanted to develop a brand new 10-year strategic plan. He summoned nearly