Category: Interpersonal Communication

When leaders go silent during uncertain times, assumptions get loud. Silence leaves space for doubt to grow. Silence from leadership isn’t neutral—it’s a breeding ground for worst-case scenarios. When we

Author: Julie Chance, Founder of Action Strategies by Design Summary: Conflict between team members is inevitable, but, as a leader, being caught in the middle doesn’t have to be. In this

There’s no question that our ability to communicate effectively is tied to our capacity to lead well. It’s one of the most common concerns team members raise—often phrased as, “We

                Is it a duck or a rabbit? A young lady or an old lady? It depends on how you look at it,

If you are like me, one of your frustrations as a leader may be having to tell your team the same thing multiple times. But have you ever stopped to

It is the time of year that if you are like me, you begin to reflect on the year that is coming to a close and contemplate the changes you

COVID-19 has rapidly transformed the organizational workplace from digitizing the relationship between firm and customer to digitizing the relationship between employer and employee. The implications are far reaching, but perhaps

Leading is hard work!  That’s my message to managers and leaders when they complain that the actions I am suggesting they need to take to be effective in their roles are hard, time consuming, or take a

“Sticks and stones may break my bones, but words will never hurt me.” You may have heard this as a child, I know I did. And while those who told

Search the internet for “employee engagement initiatives” and you’ll get more than 58 million results in less than a second. Employee engagement is a key priority among company leadership, but